Here’s a straightforward look at each step in the application process, from sending in your CV to the final interview. While each airline has its own approach, most follow these main steps:
Step 1 - Online application
You’ll start by filling out an online form on the airline’s career site. Upload your CV and cover letter to show why you’re a good fit. Highlight your customer service skills, language abilities, and any other qualifications that match the role.
Step 2 - Pre-screening or online assessment
Some airlines include a quick online assessment, which could be a personality test, skills test, or language check. Be yourself and answer honestly. The airline wants to see if you’ll be a good match for cabin crew life.
Step 3 - Video or phone interview
Next, you might do a short video or phone interview. They’ll look at your communication skills and get a sense of your interest in the role. Get ready to answer questions like “Why do you want to be cabin crew?” Speak clearly and show enthusiasm for the role.
Step 4 - Assessment day
If you move forward, you’ll be invited to an assessment day, either in-person or virtual. This usually includes group exercises, role-plays, and sometimes a short test. Show that you’re a team player, flexible, and positive. Airlines will pay close attention to how you work with others.
- Group exercises: Activities designed to evaluate teamwork, communication, and problem-solving skills.
- Role-playing scenarios: Simulations to assess how you handle real-life situations, such as dealing with difficult passengers.
- Personal interviews: One-on-one discussions focusing on your experience, motivations, and understanding of the cabin crew role.
Step 5 - One-on-one interview
You’ll have a formal interview with a recruiter. They’ll ask about your experience, skills, and how you’d handle certain situations. Prepare real examples from your work history that show your skills in customer service, problem-solving, and teamwork.
Step 6 - Background checks and medical assessment
Airlines usually run a background check and a health assessment (checking vision, hearing, and general fitness) to make sure you’re ready for the job. Get your documents organised ahead of time and expect a basic health exam.
Step 7 - Job offer and training
If you pass all the steps, you’ll get a job offer and start training. This covers safety, first aid, and service standards. Training can be intense, so come prepared to stay focused and put in the effort.
