Here’s a look at what you can expect, from the initial check-in to the final interview. Each airline runs its interviews slightly differently, but most follow a similar structure.
1. Check-in and registration
Expect to arrive early to check in, meet the recruiters, and join other candidates. This is your first chance to make a positive impression, so dress professionally and greet everyone politely.
2. Group introduction and icebreaker activities
Airlines often start with a group introduction or icebreaker. This gives you a chance to warm up, get comfortable, and show your communication skills right away.
3. Group exercises and team tasks
Most cabin crew interviews include group exercises. You’ll likely work in small teams to complete a task, such as problem-solving, a role-play, or a discussion. Airlines watch for how you handle teamwork, communication, and leadership without dominating or fading into the background.
4. One-on-one interview
If you move past the group exercises, you’ll usually have a personal interview with a recruiter. They’ll ask about your background, experience, and why you want to join the airline. Be ready with real examples that show your customer service skills, flexibility, and interest in the role.
5. English or language assessment (if required)
Some airlines require a language test, especially if they serve international routes. If this applies, you might take an English or other language assessment to show your fluency and communication skills.
6. Height and reach test
Many airlines conduct a height or reach test to ensure you meet the minimum requirements for reaching overhead compartments and handling safety equipment.
7. Uniform fitting and appearance check
In some cases, you might be asked to try on a sample uniform to check appearance standards and overall fit. Airlines use this to see how candidates look in uniform and meet grooming expectations.
8. Final interview or feedback session
For some airlines, there’s a final interview or feedback session. This is a wrap-up where they might give you feedback or ask a few last questions to gauge your fit for the role.
