Here’s a look at the main parts of the job, from the pre-flight briefing to landing and heading home. Keep in mind that schedules and routines vary depending on the airline, route, and type of flight.
 

1. Pre-flight briefing

The day starts with a briefing where you’ll meet the crew, review flight details, and go over any safety procedures or special information about the flight. This helps ensure everyone is on the same page and ready for anything, from passenger needs to emergency procedures.

2. Pre-boarding checks

Before passengers board, you’ll check that all safety equipment is in place, the cabin is clean, and supplies (like food and drinks) are ready. Staying organised during this step makes things run smoothly once passengers start boarding.

3. Boarding passengers

You’ll greet passengers, help them find seats, stow luggage, and ensure everyone is settled. You’re also responsible for keeping an eye out for any potential issues. A friendly smile and calm presence go a long way in making passengers feel comfortable right from the start.

4. Safety demonstration and takeoff

Just before takeoff, you’ll give a safety demonstration or assist with a video demonstration. Once seated, you’ll secure yourself for takeoff. This sets a professional tone and reminds passengers of the safety basics.

5. In-flight service

During the flight, you’ll serve food and drinks, assist with passenger requests, and respond to any issues. Longer flights might have multiple service rounds.

6. Handling mid-flight challenges

Whether it’s a medical issue, a passenger concern, or turbulence, you’ll handle unexpected situations calmly and professionally. Cabin crew are trained to deal with a wide range of issues, keeping the flight safe and smooth for everyone on board.

7. Landing and disembarking

Once the plane lands, you’ll help passengers disembark and ensure they leave safely. This involves checking the cabin one last time and clearing any remaining items.

8. Post-flight duties

After passengers leave, you’ll clean up the cabin, check for any forgotten items, and prepare the aircraft for the next flight (if it’s a turnaround). Staying efficient here helps keep things on schedule and makes your day easier.

9. Debrief and heading home

Depending on the airline, you might have a quick debrief with the crew to review how things went. After that, it’s time to head home or to a hotel if you’re on a layover. A debrief lets you reflect on the flight and address any issues or highlights with your team.