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Job Description

Key Aspects of Cabin Crew Jobs

As a crucial part of the aviation team, Cabin Crew Members go beyond serving meals and drinks. Their primary responsibilities include: 

  • Ensure passenger safety throughout the flight, conduct pre-flight safety demonstrations.
  • Respond promptly and effectively to emergencies.
  • Report security hazards or suspicious activity.
  • Provide exceptional customer service, assist passengers with baggage for an enjoyable flight experience.


Responsibilities of a Cabin Crew Member in Cabin Crew Jobs

In your role as a Flight Attendant, you'll be responsible for:
  • Greeting and assisting passengers during boarding and disembarking, ensuring a positive experience from the start.
  • Conducting thorough security demonstrations and guiding passengers to their seats to prioritize safety and comfort.
  • Serving meals and beverages, creating a hospitable atmosphere throughout the flight.
  • Attentively monitoring the cabin, providing assistance as needed, and ensuring a smooth journey.
  • Offering assistance in emergencies, prioritising safety and comfort, and catering to the needs of special passengers with compassion.


Essential skills for Cabin Crew Jobs

Flight Attendants should possess the following essential skills:
  • Provide exceptional customer service and address passenger needs with a friendly and helpful demeanor.
  • Demonstrate effective problem-solving skills to handle challenges that may arise during flights.
  • Maintain physical stamina to manage a demanding schedule and attend to passengers' needs throughout the journey.
  • Possess knowledge of first aid and emergency procedures to ensure the safety and well-being of passengers.
  • Pay close attention to safety procedures, prioritizing passenger safety and comfort at all times.
  • Exhibit cultural sensitivity when interacting with passengers from diverse backgrounds, adapting to different norms and preferences.
  • Some airlines may require fluency in multiple languages, especially for flights to non-English speaking destinations.


Qualifications and requirements to become a Flight Attendant

To be a successful Flight Attendant, you should possess:
  • Excellent English skills and knowledge of other languages.
  • A high school diploma or GED equivalent.
  • Minimum age requirement of 18 (sometimes 21).
  • Strong teamwork and interpersonal skills.
  • Ability to stay composed under pressure.
  • Exceptional communication and customer service abilities.
  • Proficiency in swimming 25 meters unaided.
  • Capability to handle passenger confrontations and criticisms.


Career prospects for Cabin Crew Members

Cabin Crew members have diverse career advancement opportunities:

1. Purser or Chief Purser:
  • Manage a specific cabin, like first or business class.
  • Ensure high customer service and promote duty-free sales.
  • Typically requires 2-5 years of experience.
2. Senior Cabin Crew, Cabin Supervisor, or Cabin Service Director:
  • Take on a leadership role responsible for all Cabin Crew.
  • Handle training, paperwork, and maintain service standards.
  • Often considered after gaining experience as a Purser.
3. VVIP Cabin Crew Member:
  • Work with VIP private clients on private aircraft.
  • Requires a minimum of 2 years of experience in premium class service.
4. Transition to Ground-Based Operations:
  • Explore roles in training, recruitment, or crew control.
5. Diversify into Other Departments:
  • Move into areas like marketing, sales, HR, and safety training at larger airlines.


Typical work schedule for Flight Attendant Jobs

Flight Attendants often work in shifts, including weekends and holidays, due to the 24/7 operation of airlines. Key points to note about the work schedule include:
  • Irregular Working Hours: The nature of the job involves irregular hours, requiring flexibility in availability.

  • Varied Flight Times: Expect early morning flights, overnight stays, and long-haul flights, leading to extended periods away from home.

  • Monthly Rotation: Flight Attendants typically work 12-14 days and spend 70-100 hours in the air. Schedules change monthly.

  • Nights Away: Crew members may spend several nights per week or per month away from home.

  • Shift Duration: On-duty shifts can range from 4 to 18 hours or more, especially for international flights.

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Frequently Asked Questions

Have more questions? Visit our Cabin Crew forum and get answers from our supportive community.

To qualify for a Cabin Crew position, you will need:

  • High school diploma or equivalent.
  • Strong background in customer service.
  • Excellent communication and interpersonal skills.
  • Proficiency in one or more languages, often including English.
  • Good health and fitness to meet industry standards.
  • Completion of cabin crew training.
  • First aid and safety certifications are often required.
  • Meeting age and work authorisation requirements.

Remember, specific qualifications may vary by airline, so it’s crucial to review the requirements of the airline you’re interested in. Tailor your resume to highlight these qualifications and showcase your suitability for the role.

As Cabin Crew, your main responsibilities include:

  • Ensuring the safety and well-being of passengers during the flight.
  • Providing excellent customer service to enhance the overall passenger experience.
  • Preparing the cabin before flights, including checking emergency equipment.
  • Being trained to handle various emergency situations and follow safety protocols.
  • Assisting with in-flight services, such as serving meals and beverages.
  • Effectively communicating with passengers and other crew members.
  • Adapting to different situations and challenges during flights.
  • Having knowledge of basic first aid and assisting passengers if needed.

If you’re someone who enjoys helping others and thrives in a dynamic environment, a career as Cabin Crew might be a perfect fit for you!

Ensure your Cabin Crew Resume stands out by focusing on key elements:

  • Highlight your customer service experience.
  • Showcase teamwork skills from previous roles.
  • Demonstrate your ability to handle challenging scenarios.
  • Include educational background.
  • Emphasise language skills and relevant certifications.
  • Feature additional qualifications and achievements.
  • Customise your resume for each application.
  • Highlight skills matching the job’s specific needs.

Your CV is your first impression, so keep it concise, emphasising relevant skills and experiences tailored to each application.

To become a Flight Attendant, you should start by applying for this position with an airline of your choice. You may submit your application if you meet all the criteria. Carefully read the job description and then fill out the form.

Here are some things you may want to bring with you to a Cabin Crew job interview:

  • A copy of your resume or CV – well written and updated
  • Several copies of your passport-sized photograph
  • A copy of your passport
  • Copies of any relevant certificates or qualifications
  • Portfolio showing any relevant work experience
  • A pen and a notepad
  • Professional attire
  • A positive attitude and a friendly manner


Selected candidates will be invited for an interview, which may even take a whole day.

Related: Tips On Achieving Professional Photographs For Your Cabin Crew Interview

Here’s how you can prepare yourself for a Cabin Crew interview:

  • Find out about the airline you want to work for.
  • Know what they care about and how they do things.
  • Practice answering common questions they might ask in the interview.
  • Questions about helping customers, solving problems, and working in a team.
  • Wear nice and professional clothes. It helps make a good impression.
  • Show that you’re confident and excited about the job. Smile and be positive!
  • Be ready to talk about how good you are at helping customers. That’s really important.
  • Practice talking about how you can solve problems and work well with others. Teamwork is key!
  • If you want, you can go to a workshop or ask people who know about Cabin Crew interviews for advice. It can be super helpful.

By doing these things, you’ll be all set for your Cabin Crew interview. Good luck!

Yes, many airlines provide comprehensive training programs for their Cabin Crew members. These programs typically cover areas such as safety and emergency procedures, customer service, aviation regulations, first aid, and inflight service. If you’re selected for a Cabin Crew position, the airline will usually provide you with the necessary training to perform your duties effectively.

Yes, some airlines have specific rules about visible tattoos and piercings for Cabin Crew jobs:

  • Tattoos: Many airlines allow small, non-offensive tattoos that can be covered by the uniform. However, policies vary, so it’s essential to check with the airline you’re applying to.

  • Piercings: Generally, most airlines prefer conservative and discreet piercings. Some might ask you to remove certain piercings during flights.


Before applying, it’s a good idea to review the airline’s grooming and appearance guidelines to make sure you meet their specific requirements. Always check the latest information as policies can change.

Cabin crew selection is a rigorous, multi-step process. Applicants must submit an application form and a professional Cabin Crew CV, meet height, language, and educational requirements, and attend an assessment day. The assessment day evaluates customer service, communication, teamwork, and confidence with individual, group activities and role-play scenarios. Successful applicants attend a medical evaluation and background check before receiving a job offer. The selection process lasts weeks or months, and competition for a few positions is very high, with tens of thousands of applicants.

Most Cabin Crew are less than 190 cm tall to work comfortably on an aircraft. As a general rule, you should be between 157 cm and 192 cm tall without shoes, although this requirement can vary from airline to airline. Some airlines also require aspiring Flight Attendants to complete an arm reach test (212 cm).

To boost your chances of becoming a Cabin Crew member, focus on these simple steps:

  • Work on being friendly and helpful, especially in jobs where you deal with customers.
  • Show that you can work well with others in a team. Teamwork is key!
  • Keep a positive and professional attitude. Employers love that!
  • Work in places where you help customers, like in a shop or a restaurant. It really counts!
  • Consider learning basic first aid and safety. It’s useful for the job.
  • Always learn new things about the airline industry. Stay curious and stay updated!
  • Work on speaking clearly and nicely. Good communication is super important.

By doing these things, you’ll make yourself a strong candidate for a Cabin Crew Job. Good luck!

Working as Cabin Crew comes with awesome perks! Here’s why it’s a fantastic job:

  • Free or discounted flights to explore various destinations.
  • Work schedule that allows for a healthy work-life balance.
  • Meet people from diverse backgrounds, building a rich professional network.
  • Immerse yourself in different cultures, gaining valuable experiences.
  • Travel privileges to family and friends.
  • Competitive pay and stability in your Cabin Crew role.
  • Access health benefits and contribute to a pension plan for the future.
  • Layovers with overnight stays and complimentary accommodations.
  • Build connections with fellow Cabin Crew members for a diverse professional network.
  • Well-designed uniform and reimbursement for food expenses.

Although flight attendants typically hold a similar level of education and experience as others in comparable professions, their pay tends to be lower, partly due to the challenging nature of their job and inconsistent working hours.

Glassdoor reports that major airlines typically offer flight attendants an average annual compensation of approximately $40,000. However, this amount can differ significantly based on the airline and the flight attendant’s location. For example, cabin crew members at specific airlines may receive a higher salary due to the higher cost of living in their area or additional compensation for irregular work hours or long-haul flights.

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