This guide explains everything you need to know about becoming a cabin crew member with Congo Airways, including the Congo Airways cabin crew requirements, application process, training, salary, and benefits.

TL;DR:

  • Requirements: Minimum age 21, fluent in French and English, fit to fly, and able to swim. Customer service or hospitality experience helps.
  • Application: Submit your CV, attend an assessment day, complete an interview, and pass medical and background checks.
  • Training: Held in Kinshasa, covering safety, service, and first aid before flying regional and domestic routes.
  • Salary: Starting from CDF 3,085,500/year, with allowances for layovers, overtime, and commissions.
  • Benefits: Travel discounts, health insurance, pension contributions, and internal career growth opportunities.

What are the Congo Airways cabin crew requirements?

Before applying, ensure you meet these requirements:

  • Age: Minimum 21 years old.
  • Education: High school diploma or equivalent. Further education in hospitality or customer service is an advantage.
  • Height: Minimum height of 157 cm (5 ft 2 in) to ensure access to safety equipment.
  • Language skills: Fluency in French and English is mandatory. Knowledge of additional languages, particularly Lingala or Swahili, is advantageous.
  • Passport: Must hold a valid passport that allows unrestricted travel.
  • Swimming ability: Must be able to swim at least 25 meters unaided.
  • Health and fitness: Excellent physical health and fitness, with the ability to pass a medical examination.
  • Appearance: Impeccable grooming and a professional demeanor are required.
  • Experience: Previous experience in customer service, aviation, or hospitality is preferred but not mandatory.
  • Flexibility: Willingness to work irregular hours, weekends, and holidays.
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How do you apply to become Congo Airways cabin crew?

The application process includes several steps:

STEP 1: Submit an online application

Upload your CV, cover letter, and supporting documents through Congo Airways’ careers portal or email application system.

STEP 2: Document screening

Your application will be reviewed to ensure you meet the basic qualifications.

STEP 3: Assessment day

Attend an assessment day, where you’ll participate in activities such as:

  • Group exercises to evaluate teamwork and communication skills.
  • Role-playing scenarios to test problem-solving abilities.
  • Language proficiency tests.

STEP 4: Personal interview

Successful candidates from the assessment day proceed to a one-on-one interview to assess motivation, customer service orientation, and adaptability.

STEP 5: Medical and background checks

You’ll undergo a medical examination to confirm fitness to fly and a background check for security clearance.

STEP 6: Final offer

Candidates who pass all stages will receive an official job offer and an invitation to join Congo Airways’ cabin crew training program.

How to prepare for the Congo Airways cabin crew interview

Preparation is key to standing out in the recruitment process:

  • Polish your CV: Highlight relevant experience, language skills, and customer service achievements.
  • Practice common interview questions: Be ready to discuss examples of teamwork, handling challenging situations, and your motivation for joining Congo Airways.
  • Research the airline: Familiarise yourself with Congo Airways’ mission, routes, and core values.
  • Present yourself professionally: Dress formally, and maintain a friendly and confident demeanor during the interview.

What happens after you get hired as Congo Airways cabin crew?

Once hired, you’ll begin your career with comprehensive training:

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Training in Kinshasa

  • Participate in a structured training program covering safety procedures, customer service excellence, and first aid.
  • Learn about Congo Airways’ fleet and inflight protocols, ensuring readiness for a variety of scenarios.

Life as Congo Airways Cabin Crew

  • Work from one of Congo Airways’ hubs, such as N’djili International Airport in Kinshasa.
  • Enjoy the opportunity to travel across the airline’s regional and domestic routes while gaining valuable experience in a multicultural environment.

What are the responsibilities of Congo Airways cabin crew?

As a cabin crew member, your responsibilities include:

  • Ensuring passenger safety by conducting pre-flight safety checks and delivering safety demonstrations.
  • Providing exceptional customer service to create a comfortable and welcoming inflight experience.
  • Assisting passengers with special needs or during emergencies.
  • Managing onboard sales and catering services.
  • Maintaining clear communication with the flight deck and other crew members.

How much do Congo Airways cabin crew members earn?

Congo Airways offers competitive salaries:

  • Starting salary: Approximately CDF 3,085,500 to CFD 9,816,600 annually, depending on experience.
  • Allowances: Additional allowances for layovers, overtime, and onboard sales commissions.

What are the benefits of working for Congo Airways?

Congo Airways provides a comprehensive benefits package:

  • Travel perks: Discounted travel for employees and their families.
  • Health coverage: Access to medical and dental insurance.
  • Pension scheme: Contributions to retirement savings.
  • Career development: Ongoing training and opportunities for promotion within the airline.
  • Flexible schedules: Rotating shifts to balance work and personal life.