A flight purser is the most senior cabin crew member onboard. They manage the crew, deal with passengers, and act as the main link between the cabin and the cockpit. If you’re already flying and want to take on more responsibility, here’s how to become a purser — what the job includes, how to get promoted, and what skills airlines look for.
TL;DR:
- A flight purser is the most senior cabin crew member, responsible for leading the team and handling in-flight operations.
- You usually need 2–5 years of flight attendant experience before you can apply.
- Airlines may require you to complete internal purser training programs.
- Key skills include leadership, decision-making, and strong communication.
- The role comes with higher pay, more responsibility, and a path to future promotions.
What Is a Purser?
A purser (sometimes called senior cabin crew) is the person in charge of the cabin during a flight. They make sure safety rules are followed, help with emergencies, and give the crew their tasks. They also handle communication with the pilots and deal with any serious passenger issues.
You’ll often see the purser doing pre-flight briefings, checking that everything is ready before takeoff, and stepping in when something goes wrong. They’re the ones who lead — not just serve.
How to Become a Purser
Most airlines won’t promote you to purser right away. You usually need at least two to five years of experience as a flight attendant. Some airlines may ask for more, depending on the routes you fly or the size of the airline.
Besides experience, airlines look for people who take initiative, stay calm under pressure, and can lead a team. You don’t need a special degree, but many airlines offer internal purser training programs. These focus on leadership, safety, and communication skills.
Some airlines ask you to apply for the role and go through an interview or assessment. Others may choose you based on performance reviews.
What Skills Do Airlines Look For?
You need to be a good leader. That means making decisions quickly, giving clear instructions, and staying professional when things get stressful. Communication is also key — you’ll be dealing with the crew, the pilots, and passengers, sometimes all at once.
Airlines also want to see that you care about service. Even as a purser, you’re still helping passengers, especially VIPs or people with special needs.
Is a Purser the Same as Senior Cabin Crew?
Not always. Some airlines use “senior cabin crew” and “purser” to mean the same thing. Others treat them as two separate ranks — with “senior cabin crew” being a step below purser. It depends on the airline’s structure. But in most cases, both terms refer to leadership roles in the cabin.
Do You Get Paid More as a Purser?
Yes. Pursers usually earn more than regular cabin crew. The exact amount depends on the airline, your base location, and the routes you fly. You’ll often get extra allowances for the added responsibility. In some airlines, being a purser can also fast-track you into management roles later on.
Can You Apply for the Role, or Is It by Promotion?
That depends on the airline. Some allow you to apply after a certain number of years. Others use an internal selection process where managers recommend people based on performance. Either way, the competition is usually strong.
Frequently Asked Questions
What is a purser on a plane?
A purser is the lead flight attendant responsible for managing the cabin crew and ensuring passenger safety and comfort during the flight.
How do you become a purser?
You need several years of flight attendant experience, strong leadership skills, and often must complete internal purser training provided by your airline.
Is purser the same as senior cabin crew?
Not always. Some airlines treat them as the same, while others rank purser above senior cabin crew.
What does a flight purser do?
They lead the cabin crew, run pre-flight briefings, handle emergencies, and communicate with the cockpit during the flight.
How long does it take to become a purser?
Most airlines require at least 2–5 years of flying experience before considering someone for the purser role.
Do pursers get paid more than flight attendants?
Yes. Pursers receive a higher base salary and additional allowances for their leadership responsibilities.
Can you apply to be a purser or is it by promotion?
It depends on the airline. Some allow you to apply directly, while others promote based on performance and seniority.