China Eastern Airlines is looking for talented individuals ready to take to the skies and provide exceptional service. Based in Shanghai, China Eastern is one of the leading airlines in Asia. Here is everything you need to know about becoming a cabin crew member for China Eastern, from requirements to salary and more.

Basic requirements to join China Eastern cabin crew

To work as a cabin crew member for China Eastern Airlines, candidates must meet specific requirements to ensure they can handle the challenges of the job. Here are the key qualifications:

  • Age: Minimum age of 18 years.
  • Education: A high school diploma or equivalent is required.
  • Height and fitness: You need to be between 160 cm to 172 cm for women and 170 cm to 185 cm for men. Good health and fitness are also essential, and candidates must pass a medical examination.
  • Languages: Fluency in Mandarin is a must, with a good command of English. Knowing additional languages like Japanese or Korean is an advantage.
  • Appearance: Cabin crew should be well-groomed, with no visible tattoos or scars while in uniform.
  • Communication skills: Excellent communication skills, along with the ability to handle stressful situations, are key attributes for China Eastern cabin crew.
  • Swimming skills: Candidates must be able to swim at least 25 meters unaided, as this is crucial for safety purposes.
  • Willingness to relocate: Cabin crew members must be prepared to live in Shanghai, where the airline is based, to ensure availability for flight schedules and training.

The application process

China Eastern Airlines has a structured and competitive selection process to ensure only the best candidates join their team. Here’s what the process looks like:

  1. Application submission:
    Applicants must apply through the airline’s official career website. Be sure to submit your CV, a recent photo, and other required documents.
  2. Initial screening:
    Selected candidates will be invited for an initial screening, which involves checking your qualifications and appearance.
  3. Interview:
    Shortlisted candidates will attend an in-person interview where communication skills, problem-solving ability, and customer service skills are assessed.
  4. Medical examination:
    Candidates must pass a medical exam to ensure they are fit for the role and able to handle the physical demands of cabin crew duties.

Training to become cabin crew

After passing the interview process, successful candidates will undergo a rigorous training program. This training is designed to prepare cabin crew members for the diverse challenges they will face on the job:

  • Safety and emergency procedures: Cabin crew will learn how to handle emergencies, perform safety checks, and assist passengers during critical situations.
  • First aid: Training includes basic first aid and handling medical situations in-flight.
  • Customer service excellence: China Eastern is known for its high standard of customer service, and training will focus on delivering a consistent and positive experience for all passengers.
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Salary and benefits

China Eastern Airlines offers competitive compensation and a range of benefits that make the role attractive:

  • Salary: Cabin crew members at China Eastern earn a starting salary of CNY 178,388 to CNY 246,422 per year (approximately USD 25,417 to USD 35,110). This can increase based on experience, flight hours, and performance, with senior crew members earning significantly more.
  • Health benefits: Cabin crew members receive comprehensive medical, dental, and vision insurance, along with wellness programs to ensure their overall well-being.
  • Travel perks: Employees and their immediate families enjoy free or heavily discounted tickets for both domestic and international flights, making it a perfect opportunity for those who love to explore new destinations.
  • Retirement plans: The airline provides retirement benefits, helping cabin crew members plan for the future.
  • Performance bonuses: Cabin crew members receive performance-based incentives, rewarding exceptional dedication.
  • Life insurance: Coverage is included as part of the benefits package, offering additional peace of mind.
  • Uniform allowance: Cabin crew members receive an allowance for maintaining their uniforms, ensuring they always present a professional appearance.

Skills needed to succeed

To thrive as a cabin crew member at China Eastern Airlines, you’ll need the following skills:

  • Customer service skills: Providing high-quality service, even in challenging circumstances, is key.
  • Adaptability: The ability to handle last-minute changes, flight delays, and different passenger needs is crucial.
  • Communication: Clear and effective communication is necessary for interacting with passengers and coordinating with the crew.
  • Teamwork: Working well in a team environment is vital to ensure smooth flight operations.
  • Problem-solving skills: The ability to think quickly and find effective solutions during unexpected situations is essential for maintaining passenger safety and comfort.
  • Cultural sensitivity: China Eastern serves a diverse customer base, and understanding different cultural expectations and sensitivities is crucial for providing excellent service.
  • Time management: Cabin crew members must be punctual and able to manage time effectively, especially when dealing with tight schedules and multiple tasks.
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Tips for a successful application

If you’re interested in becoming a cabin crew member at China Eastern Airlines, here are some tips to help you succeed:

  • Highlight relevant experience: Emphasise your experience in customer service, language skills, and adaptability on your CV.
  • Prepare for interviews: Research China Eastern Airlines, and be ready to answer questions about customer service scenarios and your motivation for joining.
  • Dress professionally: First impressions matter. Dress appropriately for the interview and present yourself confidently.

We’d love to hear from you! If you have any questions about becoming a cabin crew member, share them in the comments section below. You can also connect with experienced crew members in our cabin crew forum, where you can gain insights and advice. And don’t forget to visit our cabin crew jobs page to apply for the latest cabin crew openings at China Eastern Airlines and take the first step toward your dream job in aviation!

Frequently Asked Questions

What are the basic requirements to join China Eastern Airlines cabin crew?

You must be at least 18 years old, have a high school diploma, and meet the height and fitness requirements (160-172 cm for women and 170-185 cm for men). Fluency in Mandarin and a good command of English are essential. You also need to be in good health, able to swim 25 meters, and willing to relocate to Shanghai.

How do I apply?

You can apply through China Eastern Airlines’ official recruitment channels, such as their social media platforms or career page. Submit your CV, recent photo, and required documents.

What is the application process?

After submitting your application, selected candidates go through an initial screening, followed by an interview and a medical examination to ensure they meet the role’s requirements.

How much will I earn as a cabin crew member?

The starting salary ranges from CNY 178,388 to CNY 246,422 per year (approximately USD 25,417 to USD 35,110), with opportunities for performance-based bonuses and pay increases based on seniority.

What benefits does China Eastern Airlines offer?

Benefits include comprehensive health insurance, life insurance, retirement plans, free or discounted flights for you and your family, and an allowance for uniform maintenance.

What skills do I need to succeed?

You need strong customer service, communication, adaptability, teamwork, and problem-solving skills. Cultural sensitivity is also important due to the diverse passenger base.