Cabin Crew Job Description

Cabin Crew

Aurigny recruits full-time Cabin Crew based in Guernsey, flying on our ATR and Embraer fleets to a variety of destinations. Full training is given and over time recruits can have the opportunity to advance to Senior Cabin Crew and Training positions.

 

Applicants for Cabin Crew positions must:

  • Be at least 18 years old
  • Be at least 1.58 metres tall
  • Hold a valid Guernsey residential qualification and Right to Work document
  • Hold a current passport valid for unrestricted travel throughout Europe
  • Have a good command of English, both written and spoken
  • Be able to swim unaided
  • Provide 5 years continuous employment history (or similar) to obtain a security pass
  • Pass pre-employment assessments regarding suitability for role

 

Role Purpose:

Cabin Crew members will report to the Cabin crew Manager and will be responsible for all security and safety related responsibilities on the aircraft grounded and in flight.

 

Principal Accountabilities:

  • To ensure operational safety, security and health and safety responsibilities are performed to the highest standards and are compliant with EASA/CAA and Aurigny Air Services requirements, and all relevant legislation
  • Participate in pre-flight briefings
  • Deliver excellent customer service, in line with our service standards and behaviours
  • To act as a Aurigny Air Services role model to crew, colleagues and passengers adhering to our uniform standards
  • Maintain a high level of personal appearance, presentation, and conduct
  • To build effective working relationships with colleagues to work as one team
  • Serve, sell beverages and duty free

 

Skills:

  • Appreciate why safety and security of our passengers is so important for Aurigny Air Services
  • Passionate about delivering service excellence every time
  • Genuinely enjoy passenger interactions and place the passenger at the heart of everything you do
  • Able to confidentially deal with challenging and difficult circumstances and remain resilient throughout
  • Show respect and understanding for different cultures and backgrounds and you treat everyone as individuals
  • Able to build relationships with all your colleagues in a professional way in order to deliver excellent customer service
  • Ability to remain calm and focused under pressure and in emergencies

 

Essential Requirements to hold the post of Cabin Crew:

  • To be aged 18 years or over at the time of application
  • Fluent in both spoken and written English
  • Hold a valid passport
  • Unrestricted rights to live and work in Guernsey
  • Provision of a Basic Police Disclosure (will become a requirement to provide an Enhanced Police Disclosure from January 2022.
  • A verifiable five-year employment history
  • References deemed suitable to Aurigny and the Airport Authorities (covering the last 5 years) in order to obtain an Airside pass
  • Ability to work shifts (which may include weekends and bank holiday working, along with early starts and late finishes)

 

Desirable Experience:

  • Customer facing experience

Tagged as: Aurigny, cabin crew

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