Cabin Crew Job Description

Cabin Crew – Heathrow

 

As the world opens up, British Airways is offering an exciting opportunity to work with an incredible team of diverse individuals, in delivering the best of British customer service.

 

Accountabilities:

 

  • Ensures all operational safety, security and health and safety responsibilities are performed to the highest standards in accordance with the Company Operations Manuals, thus ensuring compliance with Regulators, British Airways requirements and all other relevant legislation
  • Reports safety related issues through correct channels, and is proactive in adopting the BA ‘Just Safety’ culture
  • Deliver world-class service excellence in line with our service standards and behaviours
  • Ensure compliance with all corporate policies and procedures in
    accordance with relevant legislation

 

Metrics:

 

  • Customer scores

 

Skills:

 

  • Effective time management
  • Confident decision making
  • Passion for customer service
  • Outstanding communicator
  • Emotional resilience

 

Essential criteria:

 

  • To be aged 18 or over at time of application
  • Fluent in both spoken and written English
  • Previous customer service experience (Desirable)
  • Hold a valid passport (with minimum of 12 months before expiry date) with the unrestricted right to live and work in the UK and which allows unrestricted global travel
  • You will need to be able to acquire a US Visa
  • To undergo a Criminal Record Check for all countries of residence for six months or more in the previous five years and be able to provide satisfactory references for the last five years
  • Ability to obtain and retain an airside pass
  • Be willing and able to work shifts covering 24 hours a day, 7 days a week, 365 days a year for your entire career
  • Be willing and able to spend periods of time away from home and conduct stand-by duties in the proximity of your airport base
  • To wear the British Airways uniform to the required standard with no visible tattoos or body piercings. Tattoos or body piercings must never be visible on the body or through uniform clothing and MUST be able to be covered. Only tattoos that can be reasonably covered up are permitted. Plasters and bandages must not be used
  • To undertake training to obtain an EASA (European Aviation Safety Agency) Cabin Crew Attestation (CCA) (which will be arranged for you as part of the assessment process for the role)

 

Physical Criteria:

 

  • To be medically and physically fit to meet regulatory and role requirements (if successful, you will be required to attend BA Health Service Medical Assessment)
  • To be the required height, between 1.575m (5’2”) and 1.87m (6’2”) with weight in proportion to your height and a vertical function reach of at least 2.01m (6’7”)
  • Cardiopulmonary resuscitation (CPR) Be able to kneel astride a person within the space restriction of 46cm (18”), apply pressure through both arms to a depth of 5-6 cm (2.5”), for 30 compressions for a period of 2 minutes minimum
  • You are able to lift a weight of 9kg (20lb) from a height of 195cm (78”), this is the equivalent of lifting a medical kit from and aircraft overhead locker
  • You are able to tread water whilst fitting a lifejacket and pull your own bodyweight out of the water and into a life raft using the hand holds on the side of the raft
  • You are able to pull a fully laden trolley weighing up to 86kg (13.5st) and on an incline of up to 3 degrees
  • You are able to fit into an aircraft jump seat harness without a seatbelt extension
  • Stand in an area 51cm x 51cm (20” by 20”) and not impede the route past you, this is to enable a rapid aircraft evacuation
  • You are able to swim 50m (55 yards) followed by treading water for 3 minutes and be able to assist people in water
  • You are able to lift a weight up to 28kg (4st). This is so that you are able to lift an emergency overwing window and quickly exit the aircraft
  • You feel confident working with heights e.g. you need to be able to descend an aircraft escape slide 9 metres above the ground (Please refer to the FAQ’S for further information)
  • To be prepared to remove any headwear in the event of an emergency in order to be able to pull on an emergency smoke hood in the required time
  • European Aviation Safety Agency (EASA) regulations require that all current or former cabin crew inform us if they hold or if they have held an attestation from any Member State (i.e. a country covered by EASA) in the last 5 years
  • Ensures all operational safety, security and health and safety responsibilities are performed to the highest standards in accordance with the Company Operations Manuals, thus ensuring compliance with Regulators, British Airways requirements and all other relevant legislation
  • Reports safety related issues through correct channels, and is proactive in adopting the BA ‘Just Safety’ culture
  • Deliver world-class service excellence in line with our service standards and behaviours
  • Ensure compliance with all corporate policies and procedures in accordance with relevant legislation

 

 

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