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Cabin Crew Job Description

Cabin Crew Member – Vancouver

 

Why WestJet:

 

Every WestJet journey has the potential to enrich lives; a career with us is no exception.

WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we’re going global.

Join us and love where you’re going.

 

Why WestJet:

 

Every WestJet journey has the potential to enrich lives; a career with us is no exception.

WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we’re going global.

Join us and love where you’re going.

 

What this role is all about:

 

At WestJet, the Cabin Crew Member is a safety critical role. The role of a Cabin Crew Member is to balance delivering a remarkable guest experience while maintaining compliance with our regulated safety standards. Cabin Crew Members are ambassadors, they are what makes us WestJet.

We’re looking for candidates who embody our corporate values, who live them whether they are at work or play.  You are there to ensure the safety of our guests, while creating the experience our guests have come to know and love about WestJet.

 

What you will bring to the team:

 

  • You will ensure the safety, security, and comfort of all guests, which includes enforcing and following standard operating procedures to ensure compliance with WestJet and Transport Canada regulatory requirements.
  • You are a true customer ambassador
  • Multitasker and are comfortable working in a fast-paced and time-sensitive environment, with a positive attitude.
  • You understand the importance of safely performing on-time and bring a proven track record for punctuality and reliability.
  • You are a traveler and are flexible to be away from home up to six (6) nights at a time.
  • At WestJet, a second language is a true asset. As Canada’s favorite carrier, we are proud to offer secondary language services and candidates who speak English and one or more of the following languages are preferred:  French, Japanese, Korean, Cantonese, Mandarin, Spanish, Italian, German, Portuguese, Dutch, Hindi, Punjabi, or Tagalog.

 

Responsibilities:

 

  • Enforce and follow all Standard Operating Procedures to ensure compliance with WestJet and Regulatory Standards
  • Follow all procedures to properly operate safety and emergency equipment such as oxygen systems, aircraft doors, life rafts, evacuation slides, fire extinguishers, galley equipment, communication equipment, and lighting systems.
  • Follow all procedures to safety perform on time (SPOT)
  • Ensure and uphold exceptional traveler service standards, both inflight and on the ground.
  • Complete service and sales in accordance with WestJet service standards.
  • Anticipate and adhere to travelers’ needs.
  • Effectively manage uncomfortable or challenging situations with the public.
  • Carry oneself with the utmost professionalism and poise while on-duty or in the public eye.
  • Must adhere to uniform and appearance standards as prescribed under company policy.

 

Qualifications & Conditions of Employment:

 

  • Must be able to communicate with an advanced level of written and spoken English.
  • Customer service experience an asset
  • Must be able to solve problems and make quick decisions in the interest of safety, crew, or traveler needs.
  • Be comfortable working in confined spaces.
  • Flexible and able to work a varied schedule
  • Must be 19 years of age or older.
  • Hold a current valid passport; where a Canadian Passport is not held, a Canadian Permanent Resident card (accompanied with all individual Visas necessary to enable you to perform the duties of a Flight Attendant wherever WestJet operates) is required.
  • Must be able to reach 204 cm without shoes and the ability to raise on the balls of the feet.
  • Must be able to obtain and maintain an Airport Restricted Area Identification Card (requires a 5-year traceable history, a clear criminal record and a Canadian citizenship or Permanent Resident Card).
  • Able to travel internationally (United States and beyond) without restrictions.
  • Must be able to lift 50 pounds from floor to waist and 22 pounds’ overhead.
  • Successfully complete an initial training program, no absence from training is permitted.
  • Must be able to travel away from home for an extended period.
  • Ready and willing to work 24h/7d/365y; must be able to work any hour of the day, and any day of the week or year.
  • Available for reserve shifts. When on call for reserve, Flight Attendants must be contactable and able to report to work within a prescribed period of time.
  • Must pass a WestJet Post Offer Employment Test
  • WestJet is committed to ensuring the health, safety and well-being of our employees, and our travelers. As per our Alcohol and Drug Policy all offers of employment are conditional on passing a pre-employment alcohol and drug screening test.

 

The benefits of being a WestJetter:

 

WestJet provides all WestJetters with a competitive total rewards package.  On top of that, we offer:

  • A fun and friendly culture with colleagues who work together to win
  • Travel privileges for you and your family, effective from your start date
  • Savings and Benefit programs that are flexible to meet your specific needs

 

 

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