Job Description

About us

An exciting opportunity to join a new British Airways short haul subsidiary based at London Gatwick. As a member of our Senior Cabin Crew Member (SCCM) team you’ll role model and lead your team to deliver the highest levels of customer service across our European network from Gatwick. You’ll be assigned to a wholly owned subsidiary of British Airways at Gatwick and be part of the BA Group.

As a member of Cabin Crew with British Airways, you’ll be enthusiastic and passionate about our products. You’ll deliver excellent service, create an inviting atmosphere and focus on putting our customer at the heart of everything you do.

 

Scope

An exciting opportunity to join a new British Airways short haul subsidiary based at London Gatwick as a Senior Cabin Crew Member (SCCM). As a member of our SCCM team you’ll role model and lead your team to deliver the highest levels of customer service across our European network from Gatwick. You’ll be assigned to a wholly owned subsidiary of British Airways at Gatwick and be part of the BA Group.

As a member of Cabin Crew with British Airways, you’ll be enthusiastic and passionate about our products. You’ll deliver excellent service, create an inviting atmosphere and focus on putting our customers at the heart of everything you do.

You’ll have the opportunity to develop new skills and take control of your career path and be recognised and rewarded for your outstanding contribution.

This opportunity is for people looking to join us in London Gatwick at a short haul point-to-point base. Please only apply for one role with us at a time; our system will automatically withdraw any additional applications.

 

Behaviours, attitude and traits

  • I’m a role model for all BA’s commitment to being safe & secure, always.
  • I push myself and my team to be the best we can be to deliver the best experience for our customers, using empathy and respect in every interaction and showing my unique qualities.
  • I’m flexible and an expert across multiple cabins and customer profiles, following the service standards and procedures.
  • I am respectful, kind and supportive to everyone in our company always, helping to create a positive environment.
  • I’m uncompromising in safety, security processes and regulatory requirements.
  • I’m a role model for BA’s commitment to being safe & secure, always.
  • I’m an engaging, approachable and an enthusiastic leader and team player, always supportive of others.
  • The customer is at the heart of everything I do.

 

Accountabilities

  • To lead, inspire and motivate your team in the cabin on the day.
  • To meet all operational targets and achieve business objectives, feeding back to ground management to support continuous improvement.
  • Uses technology appropriately, as a communication tool, actively participating in discussions, to share information and continuously improve standards.
  • To ensure operational safety, security and health and safety responsibilities are performed to the highest standards and that our flights depart on time, every time.
  • You’re a leader in the air, taking responsibility for the overall co-ordination of punctuality, safety, security and reporting of any incidents back to base and proactively take ownership of same.
  • Accountable for service delivery in cabin/s in line with our service standards and procedures.
  • Ensures compliance with all corporate policies, departmental standards and procedures in accordance with relevant legislation & local laws & customs requirements.
  • To act as a British Airways role model to cabin crew, demonstrating leadership behaviours towards colleagues and customers.
  • To build effective working relationships with colleagues and service partners to work as one team.
  • To deliver the SCCM objectives set by the business and a personal development plan, developing self-awareness through 360 feedback.
  • Undertakes regular Inflight Assessments, coaching and mentoring of all cabin crew in any cabin on all flights.
  • Required to operate all aircraft types and maintain recency, operating as Cabin Crew out of rank when operationally required.
  • Reports safety related issues through correct channels, and is proactive in adopting the BA ‘Just Safety’ culture.
  • Maintain safety compliance at all times with Safety & Equipment Procedures (recency) training.
  • Deliver world-class service excellence in line with our brand.
  • Act as a British Airways role model to colleagues and customers adhering to our uniform standards.
  • To build effective working relationships with colleagues and service partners to work as one team.
  • Deliver the crew objectives set by the business and a personal development plan, developing selfawareness through 360 feedback and continuous learning.
  • As part of the cabin crew team ensure that customers experience a clean, safe and professional cabin appearance at all times. This may include preparing the passenger cabin for departure in addition to security checks.
  • Successfully meets standard on continued knowledge and proficiency validations and observations, reflecting and acting on feedback.

 

Skills / capabilities

  • Passionate about customer service.
  • Ensure company initiatives are supported in a style that is engaging and professional.
  • Confidently deal with challenging and difficult circumstances and remain resilient throughout.
  • A role model with excellent leadership behaviours, with well-developed coping skills.
  • Manage punctuality, safety and service to the highest of standards.
  • Adherence to all BA policies by yourself and the team you lead in the cabin on the day.
  • Confidently deal with challenging and difficult circumstances and remain resilient throughout.
  • Ability to manage my time effectively and be punctual.
  • Build relationships with all your colleagues in a professional way to deliver excellent customer service.
  • Proactively seek solutions and take personal responsibility for resolving problems.
  • Clear and confident communicator.
  • You show respect and understanding for different cultures and backgrounds and you treat everyone as individuals.
  • You understand the need to follow rules however you can be flexible depending on the situational needs.
  • You proactively seek solutions and take personal responsibility for resolving problems.
  • You can learn new information easily and quickly apply it correctly and convey to others.
  • You always demonstrate a positive ‘can do’ attitude.
  • You appreciate the need to work in a timely fashion and the need for punctuality.
  • You uphold high personal and professional standards.

 

Essential criteria – requirements for the role

  • Minimum two years flying with BA/or another commercial airline in a cabin crew role within the last five years.
  • Fluent in both spoken and written English, another European language is a plus.
  • Some previous customer service experience (desirable).
  • Medically fit to meet regulatory requirement. Able to hold/obtain all required passes and documents (valid such as Criminal Record Check, airside pass, with unrestricted travel.)
  • Hold a valid passport (with minimum of 12 months before expiry date) with the unrestricted right to live and work in the UK and which allows unrestricted global travel.
  • To undergo a Criminal Record Check for all countries of residence for six months or more in the previous five years and be able to provide satisfactory references for the last five years.
  • Willing and able to work shifts covering 24 hours a day, 7 days a week, 365 days a year. Willing and able to spend periods of time away from home and conduct standby duties in the close proximity of airport base.
  • Be able to come to and from London Gatwick airport with ease.
  • Live within 90 minutes of London Gatwick.
  • To wear the British Airways uniform to the required standard with no visible tattoos or body piercings. Only tattoos that can be reasonably covered up are permitted. Plasters and bandages must not be used.

 

Physical Criteria

  • To be medically and physically fit to meet regulatory and role requirements (if successful, you will be required to attend BA Health Service Medical Assessment).
  • To be the required height, between 1.575m (5’2”) and 1.87m (6’2”) and a vertical function reach of at least 2.01m (6’7”).
  • Cardiopulmonary resuscitation (CPR). Be able to kneel astride a person within the space restriction of 46cm (18”), apply pressure through both arms to a depth of 5-6 cm (2.5”), for 30 compressions for a period of 2 minutes minimum.
  • You lift a weight of 9kg (20lb) from a height of 195cm (78”), this is the equivalent of lifting a medical kit from and aircraft overhead locker.
  • You can tread water while fitting a lifejacket and pull your own bodyweight out of the water and into a life raft using the hand holds on the side of the raft.
  • You can pull a fully laden trolley weighing up to 86kg (13.5st) and on an incline of up to 3 degrees.
  • You can fit into an aircraft jump seat harness without a seatbelt extension.
  • Stand in an area 51cm x 51cm (20” by 20”) and not impede the route past you, this is to enable a rapid aircraft evacuation.
  • You can swim 50m (55 yards) followed by treading water for 3 minutes and be able to assist people in water.
  • You can lift a weight up to 23kg (4st). This is so that you can lift an emergency over-wing window and quickly exit the aircraft.

 

If you have a colour vision deficit you must safely pass Safety Equipment & Procedures (SEP) training. You must be able to demonstrate the ability to safely perform crew duties by means of a suitable functional assessment.

  • You feel confident working with heights e.g. you need to be able to descend an aircraft escape slide 9 metres above the ground.
  • To be prepared to remove any headwear in the event of an emergency in order to be able to pull on an emergency smoke hood in the required time.
  • Ensures all operational safety, security and health and safety responsibilities are performed to the highest standards in accordance with the Company Operations Manuals, thus ensuring compliance with Regulators, British Airways requirements and all other relevant legislation.
  • Reports safety related issues through correct channels, and is proactive in adopting the BA ‘Just Safety’ culture.
  • Deliver world-class service excellence in line with our service standards and behaviours.
  • Ensure compliance with all corporate policies and procedures in accordance with relevant legislation.
  • You can stay calm and deal with emergencies and take control of people when required.
  • You feel confident in carrying out all safety and emergency procedures on board.
  • (Drugs & Alcohol): You are able at all time to comply with company policies relating to Drugs and Alcohol. Testing may be required by the company during your employment.
Job Overview
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