Job Summary

Reporting to the Manager, In-Flight Services, the YVR Purser, In-Flight Services is responsible for ensuring the safety of passengers and flight attendants on board the aircraft.

Duties & Responsibilities

  • Responsible to the Captain for duties pertaining to passenger safety and comfort as well as Supervision of Flight Attendants
  • Responsible for control of the onboard service
  • Responsible to monitor the performance of Flight Attendants
  • Responsible to ensure Flight Attendant proficiency in their safety knowledge and that the highest standards of service are met on every flight
  • Responsible to achieve a good comfortable working environment for the crew and a pleasant traveling experience for the passengers
  • Responsible for In-Flight documentation pertinent to the flight
  • Obtain necessary flight details and to relay this information to the flight attendant
  • Carry out duties assigned by the Captain in matters concerning passenger safety and passenger relations
  • Assume responsibility of the flight attendant while on assignments away from home base
  • Responsible for the adherence of Porters Brand and Service Standards
  • Mentor, coach and motivate Cabin Crew to ensure the highest standards of safety and the consistent delivery of premium service onboard
  • Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations
  • Any other duties assigned by Manager, In-Flight Services

Behavioural Competencies

  • Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
  • Teamwork: Working collaboratively with others to achieve organizational goals.
  • Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
  • Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
  • Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
  • Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Qualifications

  • Minimum of 19 years of age at time of employment
  • Completion of secondary school
  • Fluency in English. Fluency in French is a preferred asset
  • A minimum of one (1) to two (2) years of experience as a flight attendant is required
  • Three (3) to four (4) years of experience working with the public in a customer service role is required
  • Must hold a current, valid Canadian Passport, or current, valid International Passport with current US Crewmember Visa (C-1/D)
  • Ability to obtain a Restricted Area Identity Card (RAIC) and successfully complete company screening process
  • Ability to meet required medical standards (including a drug test)
  • Previous work experience as an In-Charge Flight Attendant is considered an asset
  • Proven leadership skills from prior work experience
  • Superior communication and interpersonal skills
  • Excellent process analysis and problem-solving skills
  • Demonstrate a safety-first mindset
  • Must successfully pass Initial Flight Attendant Training and maintain qualifications in order to operate as a Purser
  • Must demonstrate strong interpersonal, communication and leadership skills with the ability to proactively follow-up where needed and provide constructive feedback
  • Must have excellent safety and customer service knowledge
  • Must have the ability to work independently and as part of a team
  • Pursers may be called to work at short notice and therefore must be able to reach the airport within the 2 hours of callout
  • Must be able to work a flexible schedule, including weekends and holidays
Job Overview

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Porter Airlines

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