Cabin Crew – London

Description:

Whether you're starting fresh, transitioning from another industry, or seeking a role that values your existing skills, British Airways offers opportunities for people from all professional backgrounds.

Your day will involve crafting outstanding experiences that reflect everything customers love about British Airways: genuine warmth, professional excellence, and service that goes beyond expectations. You'll work as part of a close-knit team, ensuring every flight is safe, comfortable, and memorable for the right reasons.

From assisting anxious travellers to enjoying special moments with customers, you'll apply your highly developed talent for building connections while upholding outstanding safety and service. The role demands adaptability, clear thinking under pressure, and a commitment to making every interaction count.

Responsibilities:

• Deliver world-class service that upholds British Airways' reputation for excellence
• Ensure all safety, security and operational procedures are followed to the highest standards
• Adapt to different customer needs and circumstances with professionalism and care

Requirements:

• 12 months of customer service experience
• Aged 18 or over at time of application
• Proficient in both spoken and written English
• Have the right to work in the UK, and a passport that allows unrestricted global travel

Additional requirements:

• Communicate with clarity and empathy - connecting authentically with passengers from a diverse set of backgrounds
• Think quickly and make sound decisions - especially when situations require immediate, thoughtful responses
• Collaborate effectively - supporting colleagues and working toward shared goals
• Show resilience and bounce back - recovering quickly from setbacks and maintaining a positive outlook
• Prioritise safety above all else - understanding that passenger wellbeing is our most important responsibility
• Embrace continuous development - remaining open to learning and growing within the role
• Represent our brand with pride - consistently delivering the service standards that define British Airways