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Full Time

Purser, In-Flight Services – Dash 8 YTZ

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Expiration Date: 15 Jun 2025
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Responsibilities:

  • Responsible to the Captain for duties pertaining to passenger safety and comfort as well as Supervision of Flight Attendants
  • Responsible for control of the onboard service
  • Responsible to monitor the performance of Flight Attendants
  • Responsible to ensure Flight Attendant proficiency in their safety knowledge and that the highest standards of service are met on every flight
  • Responsible to achieve a good comfortable working environment for the crew and a pleasant traveling experience for the passengers
  • Responsible for In-Flight documentation pertinent to the flight
  • Obtain necessary flight details and to relay this information to the flight attendant
  • Carry out duties assigned by the Captain in matters concerning passenger safety and passenger relations
  • Assume responsibility of the flight attendant while on assignments away from home base
  • Responsible for the adherence of Porters Brand and Service Standards
  • Mentor, coach and motivate Cabin Crew to ensure the highest standards of safety and the consistent delivery of premium service onboard
  • Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations. Any other duties assigned by Manager, In-Flight Services

Requirements:

  • Minimum of 19 years of age at time of employment
  • Completion of secondary school
  • Fluency in English. Fluency in French is a preferred asset
  • A minimum of one (1) year of experience as a flight attendant is required
  • A minimum of three (3) years of experience working with the public in a customer service role is required
  • Previous work experience as an In-Charge Flight Attendant is considered an asset
  • Must hold a current, valid Canadian Passport, or current, valid International Passport with current US Crewmember Visa (C-1/D)
  • Ability to obtain a Restricted Area Identity Card (RAIC) and successfully complete company screening process
  • Ability to meet required medical standards (including a drug test)
  • Proven leadership skills from prior work experience
  • Superior communication and interpersonal skills
  • Excellent process analysis and problem-solving skills
  • Demonstrate a safety-first mindset
  • Must successfully pass Initial Flight Attendant Training and maintain qualifications in order to operate as a Purser
  • Must demonstrate strong interpersonal, communication and leadership skills with the ability to proactively follow-up where needed and provide constructive feedback
  • Must have excellent safety and customer service knowledge
  • Must have the ability to work independently and as part of a team
  • Pursers may be called to work at short notice and therefore must be able to reach the airport within the 2 hours of callout
  • Must be able to work a flexible schedule, including weekends and holidays
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