Description:

  • Opportunity reserved for candidates proficient in Italian  
  • Deliver exceptional service and create meaningful customer experiences
  • Available positions are located in Sydney only

Our requirements:

  • Advanced proficiency in Italian is essential
  • Willingness to undertake the Oral Proficiency Interview (OPI) speaking test, delivered by Language Testing International (LTI) at your own expense, and achieve a minimum score of “Advanced Low”. (organisation for that test will be communicated at later stages of the process)
  • Minimum 18 years of age
  • Maximum height of 186cm
  • Ability to reach 212cm overhead (barefoot, your fingertips must reach past 212cm, with both hands overhead at the same time)
  • Unlimited Australian working rights
  • Sound written and verbal communication skills in the English language
  • Current Senior First Aid Certificate completed within the last 12 months (or be willing to obtain at short notice)
  • Current CPR accreditation (The CPR component is only valid for 6 months and a refresher course must be completed if expired, or be willing to obtain at short notice)
  • Responsible Service of Alcohol certification, from a Nationally Accredited Provider (or be willing to obtain at short notice)
  • An excellent level of health and fitness, including the ability to swim 50 metres fully clothed and tread water for 3 minutes unassisted
  • Ability to successfully complete a Pre-Employment Medical

Additional requirements:

  • Ability to leverage your language skills to provide a meaningful experience to our Italian speaking customers
  • Have pride and a clear passion in delivering exceptional and consistent service experiences
  • Understand our customers, anticipate their needs and take responsibility in providing a superior customer service
  • Sensitive to cultural diversity and assist customers needing extra care, such as unaccompanied minors or non-English speakers
  • Ability to easily build rapport and positively contribute to your team's performance
  • Be adaptable to any situation that may present itself in a sensible, warm and safe way
  • Understand the importance of hygiene standards in-flight, ensuring a fresh cabin for all customers and crew
  • Ability to complete all training and assessment requirements, including aircraft safety procedures and obtain required documentation
  • Customer or hospitality service experience, or previous experience in the airline industry
  • Exceptional standards of grooming and personal presentation
  • Based in Sydney - you must be willing to live and work from this location

What we offer:

  • We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
  • We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
  • We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
  • We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.
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