Cabin Crew Job Description: Duties, Skills And Requirements

In This Article

Embarking on a career as cabin crew, alternatively known as a flight attendant, air hostess, air steward, or air stewardess, offers a dynamic and rewarding professional journey. Did you know that cabin crew members are responsible for the safety and comfort of hundreds of passengers every day? In this comprehensive guide, we delve into the cabin crew job description, detailing the responsibilities, skills, qualifications, requirements, salary, and experience needed to excel in this role.

Cabin Crew Job Description: Responsibilities

Cabin crew members are the heart and soul of any flight. They have a primary responsibility to prioritise the well-being, safety, and comfort of passengers throughout their journey. This involves a wide range of duties, including:

  • Greeting passengers as they board and exit the plane.
  • Guiding passengers to their seats and providing special attention to certain passengers, such as the elderly or disabled.
  • Serving meals and refreshments to passengers.
  • Checking the condition and provision of emergency equipment and information for passengers.
  • Demonstrating emergency equipment and safety procedures.
  • Administering first aid.
  • Dealing with emergencies.
  • Supplying passengers with newspapers, magazines, and in-flight entertainment.
  • Selling duty-free commercial goods and pursuing sales targets.
  • Producing written flight reports after completing a journey.


Cabin Crew Job Description: Essential Skills

The role of a cabin crew member requires a unique set of skills. These include:

  • Excellent communication skills for delivering information to passengers clearly and simply.
  • Exceptional customer service skills to provide a pleasant flight experience for passengers.
  • Confidence and a friendly, approachable manner for dealing with passengers and calming any anxieties.
  • Diplomacy and tact for dealing with disruptive passengers.
  • Assertiveness when necessary to enforce safety regulations.
  • Ability to remain calm under pressure and in emergency situations.
  • Commercial awareness and sales skills for promoting and selling in-flight products.
  • Numeracy skills for handling cash, including foreign currency.


Qualifications and Requirements

While a degree is not usually required, having one in travel, tourism, hospitality management, leisure, or languages can be beneficial. However, airlines often value interpersonal skills and good health and fitness more than academic qualifications. Many airlines require at least five GCSEs (including English and maths) at grade 4 (C) or above.

In terms of requirements, many airlines require cabin staff to live within close proximity of a particular airport and be ready to work at short notice. The job involves long shifts, unsocial hours, and working during public holidays.

Experience Required

Work experience with the public in a customer service role is beneficial. This could be in hospitality, sales, or customer service roles. Some airlines also offer cabin crew apprenticeships which provide on-the-job training.

Salary and Career Prospects

Cabin crew salaries can vary greatly based on the airline and country of operation. Entry-level cabin crew members usually start with an average salary of $30,000 to $35,000 per year. With experience and seniority, their earnings can significantly increase, with experienced cabin crew members earning an average salary between $45,000 and $100,000 per year, depending on the airline.

In addition to the base salary, many airlines offer additional benefits such as bonuses, commissions, profit-sharing, and allowances for layovers and international flights. Some airlines also provide free accommodation for their crew members.

Promotion for air cabin crew is based on experience and performance. From the role of cabin crew member, it’s possible to progress to the position of purser or chief purser. Some air cabin crew may also wish to become very very important person (VVIP) cabin crew. Another option is to move into ground-based operations, such as cabin crew training or recruitment, passenger services, or crew controller.


The cabin crew job description goes beyond just serving passengers on a flight. It’s about ensuring safety, providing excellent customer service, and creating a pleasant flying experience for all passengers. While it’s a demanding career, it’s also rewarding, providing the chance to travel globally and interact with people from diverse cultures and backgrounds. If you’re interested in exploring cabin crew job opportunities and finding the latest job offers, visit our Cabin Crew Jobs page to browse through a wide range of cabin crew job opportunities available.


Frequently Asked Questions (FAQ)

What are the responsibilities of a cabin crew?

Cabin crew members have a diverse range of responsibilities, including ensuring passenger safety, providing excellent customer service, conducting safety briefings, serving onboard meals and beverages, handling emergencies, and maintaining a clean and comfortable cabin environment.

How can you effectively showcase cabin crew experience on a resume?

When describing cabin crew experience on a resume, highlight exceptional customer service skills, strong communication abilities, demonstrated safety awareness, problem-solving capabilities, and teamwork proficiency. Showcase specific achievements, such as commendations from passengers or recognition for outstanding service.

What is the most crucial skill for a flight attendant?

The most crucial skill for a flight attendant is the ability to communicate effectively. Flight attendants must excel in interpersonal communication to interact with passengers, address their needs, and convey important safety instructions during flights.

What are the requirements to become a flight attendant?

Flight attendant requirements can vary among airlines, but commonly involve meeting minimum age criteria (typically 18 or 21 years old), holding a high school diploma or equivalent, demonstrating proficiency in the required languages, meeting health and fitness standards, and acquiring the necessary work permits and visas.

Can you pursue a cabin crew career without prior experience?

Yes, it is possible to pursue a cabin crew career without prior experience. Many airlines provide comprehensive training programs to equip new hires with the necessary skills and knowledge. Airlines often seek candidates with excellent customer service abilities, effective communication skills, a positive attitude, and a willingness to learn and adapt.

What is the salary range for cabin crew members?

Cabin crew salaries can vary based on factors such as the airline, location, and experience level. Entry-level cabin crew members can expect a salary range of $30,000 to $35,000 per year. With experience, senior cabin crew members can earn an average salary ranging from $45,000 to $100,000 per year, depending on the airline.

What qualifications are required to become a cabin crew member?

Although specific qualifications may differ between airlines, common prerequisites for cabin crew members encompass a high school diploma or its equivalent, excellent interpersonal and communication skills, fluency in English and other pertinent languages, and the capacity to fulfill specific physical requirements. First aid training and certifications might also be obligatory for certain airlines.

What educational background is needed to become a cabin crew member in the UK?

In the UK, there are no specific educational requirements to become a cabin crew member. However, airlines often look for candidates with a solid secondary education and may require a minimum of five GCSEs (including English and Math) at grade 4 (C) or above. Additional qualifications or degrees in travel, tourism, hospitality management, or languages can be advantageous.

Is cabin crew training challenging?

Cabin crew training can be rigorous and demanding as it covers various topics such as safety procedures, emergency protocols, customer service techniques, and more. The training is designed to prepare individuals for the challenges and responsibilities of the role. With dedication, adaptability, and a positive mindset, individuals can successfully complete the training and develop the necessary skills.

What does a cabin crew certificate represent?

A cabin crew certificate signifies the successful completion of the cabin crew training program. It serves as proof that an individual has undergone the necessary training and possesses the required skills and knowledge to work as a cabin crew member. The certificate is typically issued by the airline or training institution and may be a prerequisite for employment as cabin crew.

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