Purser, In-Flight Services – E195-E2 YUL

Job Summary

Reporting to the Manager, In-Flight Services, the YUL Purser, In-Flight Services is responsible for ensuring the safety of passengers and flight attendants on board the aircraft.

Duties & Responsibilities

• Responsible to the Captain for duties pertaining to passenger safety and comfort as well as Supervision of Flight Attendants
• Responsible for control of the onboard service
• Responsible to monitor the performance of Flight Attendants
• Responsible to ensure Flight Attendant proficiency in their safety knowledge and that the highest standards of service are met on every flight
• Responsible to achieve a good comfortable working environment for the crew and a pleasant traveling experience for the passengers
• Responsible for In-Flight documentation pertinent to the flight
• Obtain necessary flight details and to relay this information to the flight attendant
• Carry out duties assigned by the Captain in matters concerning passenger safety and passenger relations
• Assume responsibility of the flight attendant while on assignments away from home base
• Responsible for the adherence of Porters Brand and Service Standards
• Mentor, coach and motivate Cabin Crew to ensure the highest standards of safety and the consistent delivery of premium service onboard
• Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations
• Any other duties assigned by Manager, In-Flight Services

Behavioural Competencies

• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
• Teamwork: Working collaboratively with others to achieve organizational goals.
• Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
• Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Qualifications

• Minimum of 19 years of age at time of employment
• Completion of secondary school
• Fluency in English and French is mandatory
• A minimum of one (1) to two (2) years of experience as a flight attendant is required
• Three (3) to four (4) years of experience working with the public in a customer service role is required
• Must hold a current, valid Canadian Passport, or current, valid International Passport with current US Crewmember Visa (C-1/D)
• Ability to obtain a Restricted Area Identity Card (RAIC) and successfully complete company screening process
• Ability to meet required medical standards (including a drug test)
• Previous work experience as an In-Charge Flight Attendant is considered an asset
• Proven leadership skills from prior work experience
• Superior communication and interpersonal skills
• Excellent process analysis and problem-solving skills
• Demonstrate a safety-first mindset
• Must successfully pass Initial Flight Attendant Training and maintain qualifications in order to operate as a Purser
• Must demonstrate strong interpersonal, communication and leadership skills with the ability to proactively follow-up where needed and provide constructive feedback
• Must have excellent safety and customer service knowledge
• Must have the ability to work independently and as part of a team
• Pursers may be called to work at short notice and therefore must be able to reach the airport within the 2 hours of callout
• Must be able to work a flexible schedule, including weekends and holidays