Cabin Supervisor – Gold Coast

Bonza is Australia’s newest low cost carrier, a community of legends, inspired by our unrivalled internal culture. We keep costs low and the bar high.

Bonza exists to enable Australian travellers to see more of their own backyard for less. Our success is our people – those who we entrust to support our team of legends and to deliver great customer experiences every time.

In bringing Allstralia together we are looking for Cabin Supervisor legends to join our Inflight Customer Experience team. Flying to 27 destinations across Australia and operating on Australia’s most sustainable and fuel efficient 737Max, we are offering low cost fares, enabling Australian travellers to see more of our own backyard for less.

With the recent launch of our third and newest base on the iconic Gold Coast, we are looking for a team of legends to join us and help paint the skies purple out of Coolangatta Airport.

Sustained success will be dependent on our people, referred to as legends, to deliver great customer experiences every time. Safety leadership will be a non-negotiable, low fares will be a given, but the bar must be set high when it comes to customer experience.

Our Cabin Supervisors take the lead in ensuring that all Emergency Procedures and Standard Operating Procedures are carried out by the team of Cabin Crew onboard, whilst keeping them motivated and engaged to deliver a reliable, passionate and genuine customer experience. You’ll live and breathe the Bonza values and role model these together as you and your team provide a warm, friendly, personalised service onboard.

As a leader, you will have:

• A passion for leading, coaching and developing those around you to deliver a Bonza experience for our customers
• A knack for helping resolve any customer concerns on board and use this insight to drive continuous improvement
• A desire to help your fellow legends by providing on the job coaching and feedback

What do we need from you?

• Experienced in and passionate about delivering a reliable, passionate and genuine customer experience.
• 18 months + experience as Cabin Crew on B737, Airbus or E-Jet. Currency and flying experience within the last 3 years is mandatory.
• Hold a valid, Senior First Aid Certificate and Responsible Service of Alcohol Certificate.
• English Language Testing System (IELTS) with an overall grade of 5.5, or
• 3 years of secondary education in Australia or New Zealand, or
• Been employed in the UK, Ireland, USA, or Canada within the past 3 years
• Eligible to live and work permanently in Australia.
• Be able to reach up to 180cm.
• +18 years of age, be in excellent health, able to pass respiratory tests if required and a proficient swimmer.
• A love for all things digital – we are paperless and your familiarity with all things online will assist with your training and delivery of customer service in your Cabin Crew role.

The other equally important things that you will bring to Bonza:

• A deep care for people (customers and team mates) and a non-negotiable focus on safety.
• An open mind and a strong desire to do things differently and better.
• A willingness to innovate, embrace technology, simplify and reconsider policies of the past.

The benefits we will offer you:

• The chance to be part of a challenger brand, at the very start of its journey, that is on the path to changing the face of Australian aviation for better.
• Career progression opportunities with an airline that has significant growth plans.
• Our Cabin Supervisors will be home every night! We are a point to point carrier with no need to pack an overnight bag.
• Competitive annual base salary of $60,609, in addition to an hourly flying rate of $16.80 per every flying hour.

Our Recruitment Process:

We know there is so much more to you than what’s on paper! If your application is progressed, you may be invited to a Group Assessment Centre on the Gold Coast along with other future Bonza legends.

Assessment Centres will be held in September, October and November for a January start date.

Apply now to join our start up crew and team of legends!

The culture of Bonza is built on the values of Passion Empowered, Value Obsessed and Humble ambition. Together we can achieve big things – if you are interested in joining our team, apply now.