This guide explains everything you need to know about becoming a Qantas Cabin Crew Member, from meeting the requirements to understanding the recruitment process, training, and benefits.
Overview of Qantas cabin crew role
Qantas Cabin Crew must be at least 18 years old, 163 – 183 cm tall, and have Australian or New Zealand residency. Requirements include a valid passport, excellent health, a Senior First Aid Certificate, and a Responsible Service of Alcohol certification. Candidates should have recent customer service experience, and food and beverage service experience is preferred.
The average annual salary is £23,880 in the UK and $48,000 in Australia. Benefits include discounted flights, partner discounts, salary packaging, generous parental leave, career progression opportunities, professional development, and an Employee Assistance Program.
What are the requirements to become a Qantas cabin crew member?
Before applying, ensure you meet the following requirements:
- Age: Minimum 18 years old.
- Height: Between 163 cm and 183 cm.
- Residency: Australian or New Zealand permanent residency; UK applicants must have the legal right to live and work in the UK.
- Passport: Valid passport with at least 12 months of unrestricted access to all Qantas destinations.
- Health: Excellent health and fitness, including the ability to swim 50 meters fully clothed and tread water for 3 minutes.
- Certificates:
- Current Senior First Aid Certificate valid for 12 months at the time of application.
- Responsible Service of Alcohol ‘Statement of Attainment’.
- Experience: Recent customer service experience; food and beverage service experience preferred.
- Language skills: Fluency in at least one priority language (French, German, Italian, Spanish, Thai, Mandarin, or Cantonese) is advantageous for international roles.
- Additional skills:
- Ability to adapt to diverse customer needs and situations.
- Confidence in handling safety procedures and emergency scenarios.
- Genuine, caring approach in assisting passengers.
These requirements ensure Qantas Cabin Crew provide exceptional service and maintain the highest safety standards.
How do you apply to become Qantas cabin crew?
The application process includes several stages:
Step 1: Check for open positions
Regularly visit the Qantas Careers page to find available cabin crew positions.
Step 2: Submit your application
Upload an updated CV and cover letter showcasing your skills, strengths, and qualifications. Ensure your CV highlights your customer service experience and any certifications required for the role.
Step 3: Complete the online assessment
Eligible candidates will be invited to complete an online assessment.The assessment evaluates personality traits, behavioural competencies, and language skills to determine your fit for the role.
Step 4: Attend the assessment day
Shortlisted candidates are invited to a face-to-face assessment day, which includes:
- A one-on-one behavioral-based interview.
- Group activities to assess teamwork and communication.
- A written comprehension assessment.
- Height and reach tests.
Step 5: Pre-employment checks
Before receiving an offer, you must pass reference and background checks, criminal and security clearances and a medical examination.
Step 6: Training
Join the Qantas Cabin Crew training program, which takes up to eight weeks. Training covers customer service, aviation first aid, safety procedures, and emergency protocols. Successfully completing written and practical exams is mandatory to graduate.
What happens after you get hired as a Qantas cabin crew member?
Once hired, you’ll begin your career with Qantas:
Training in Australia
- Participate in an intensive eight-week training program conducted in Australia or other international locations.
- Training covers customer service excellence, aircraft safety, aviation first aid, and emergency procedures.
- Gain hands-on experience through practical exercises and simulations to prepare for real-life in-flight scenarios.
Life as Qantas Cabin Crew
- Work dynamic schedules on domestic and international routes.
- Enjoy opportunities for career progression within Qantas, including leadership roles or transitioning to other departments.
- Benefit from travel perks, professional development, and a supportive work environment.
Video: Celebrating Maggie Ujma’s 50 years of service with Qantas
How much do Qantas cabin crew members earn?
Qantas Cabin Crew enjoy competitive salaries:
- In Australia: Average base salary is $48,000 AUD per year.
- In the UK: Average annual salary is £23,880.
What are the benefits of working for Qantas?
Qantas offers its Cabin Crew Members a range of benefits, including:
Discounts from partners in shopping, food, wine, and entertainment.
Travel Perks:
- Heavily discounted standby flights globally for you, your family, and friends.
- 25% off confirmed Qantas flights and exclusive discounts on hotels and holiday packages.
Financial Benefits:
- Salary packaging for items like vehicles and electronic devices.
- Generous parental leave, including up to 18 weeks of primary carer’s leave.
- Superannuation contributions during paid and unpaid parental leave for up to 52 weeks.
Health and Wellness:
- Access to discounted fitness memberships through Fitness Passport.
- Employee Assistance Program for confidential counselling and coaching services.
Career Development:
- Instructor-led professional development courses and online self-directed learning.
- Opportunities to progress within Qantas, with recognition for outstanding performance through the ThankQ program.
Additional Benefits:
- Personal and carer’s leave.
- Option to buy additional annual leave.
- Discounts from partners in shopping, food, wine, and entertainment.
Starting your journey to becoming a Cabin Crew member is an exciting adventure, and Qantas could be your gateway to the skies. Remember, the path to soaring through the clouds begins with careful preparation. Follow the steps explained in our guide, believe in yourself, be positive and just imagine the sky as the view from your new office!
FAQs – Qantas Cabin Crew Requirements
What are the minimum age requirements to become a Qantas Cabin Crew member?
To join Qantas Cabin Crew, you must be at least 18 years old.
Are there any height restrictions for Qantas Cabin Crew applicants?
Yes, applicants should have a height between 163 – 183 cm.
What residency requirements apply to candidates interested in joining Qantas Cabin Crew?
Applicants must have Australian or New Zealand permanent residency. UK applicants must have the legal right to live and work in the UK.
Is experience in customer service necessary to apply for a position as a Qantas Cabin Crew member?
Yes, Qantas seeks candidates with a strong commitment to customer service and recent face-to-face role experience.
Are language skills important for Qantas Cabin Crew roles?
Fluency in at least one priority language (French, German, Italian, Spanish, Thai, Mandarin, or Cantonese) is advantageous for International cabin crew positions.
What benefits are offered to Qantas Cabin Crew members?
Benefits include heavily discounted standby flights, exclusive flight discounts for confirmed bookings, discounts on various products and services, generous paid parental leave entitlements, career progression opportunities, professional development courses, employee appreciation programs, access to counseling services, discounted fitness memberships, and flexible leave options.
Company facts
Qantas Airways Limited is the flag carrier of Australia. It is the largest airline in Australia and Oceania. Qantas is the world’s third-oldest continuously operating airline, being founded in November 1920.
Headquarter: Mascot, New South Wales, Australia
Operating Bases: Brisbane, Melbourne, Sydney, Adelaide, Perth
Founders: Hudson Fysh, Paul McGinness and Fergus McMaster
CEO: Vanessa Hudson
Founded: 1920
Fleet Size: 125
Employees: 23,500
Contact information
Address: 10 Bourke Road, Mascot, NSW 2020, Australia
Phone number: 02 9691 3636
Disclaimer: Please note that the information provided is accurate as of the time of writing and is based on publicly available sources. However, airline requirements, hiring processes, and other details are subject to change. We recommend visiting the official Qantas website or contacting their official channels for the most up-to-date and accurate information.